Terms and Conditions
Our website, found under the URLs www.craftvera.com, operated by CraftVera Inds Private Limited is registered in Srinagar Jammu and Kashmiri, INDIA. All references to “we”, “us” and “our” shall be deemed to be references to CraftVera and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.
The following terms and conditions apply to all use of the CraftVera website. By placing an order with us you agree to have read, understood and accepted these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
Product Policy
We are very accurate about the product’s quality, but our especially our handicraft products are handmade, so it may be a bit vary in size, colour or shape displayed in image. We will 100% try to deliver same product but if incase it is not available we will be giving you a similar options and you have to select from the options. If you found any damage or defect in product, immediately contact us within 24 hrs by mail or call.
Payment
www.craftvera.com accepts most major credit cards including Mastercard, Visa, Delta, Maestro, Solo and American Express. For further details, please refer to our Payment page.
Delivery
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply. For further details, please refer to our Delivery page.
Returns Policy
Returns will be accepted within 7 days from the date of delivery, where goods are returned in perfect condition and where possible in their original packaging with all tags attached. For full details, please refer to our Returns page.
Unsubscribing
To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at info@craftvera.com
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Contacting us by Telephone
Calls may be recorded, for the purpose of quality monitoring and training.
Social Media
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don’t give out any information you wouldn’t be comfortable with a stranger knowing – this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.
Your outfits are likely to appear in the following places:
- Home Page – If it is selected by the Crew team.
- Instagram& Twitter – Users searching for the relevant hashtags will be able to see your post and your profile.
- Instagram& Twitter – On our official account if selected by the social media team.
- Journal Pages – If your outfit is tagged appropriately they may be selected by the Crew team to support the editorial.
- Facebook, Pinterest, Google+ and other social networking sites and search sites.
What if I want to keep my posts private?
If your social media account is set to “private”, your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.
Your Rights
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required.
Safety & Security
Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.
Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
Liability
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.
CraftVera does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
Copyright
All rights, including copyright, in the content of the www.craftvera.com web pages are owned or controlled by CraftVera In accessing https://www.craftvera.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the https://www.craftvera.com web pages for any other purpose whatsoever without the prior written permission of CraftVera
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for CraftVera products are those stated on the https://www.craftvera.com website.
Law
These Terms and Conditions and your use of our website are governed by Indian Law and you agree to submit to the non-exclusive jurisdiction of the Indian court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within India and under Indian law. Whilst we are happy to consider requests for products and enquiries from outside India, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside INDIA complies with any applicable non INDIA laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.