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Return and Refund Policy

                                                                                        Return & Refund Policy

 

Refund Policy

At CraftVera, we are committed to providing you with high-quality products. Our refund policy is designed to ensure your satisfaction and provide a hassle-free experience when dealing with damaged or defective items. Please read this policy carefully before making a purchase.

1- Eligibility for Refunds

We offer refunds for items that are received by the customer in damaged or defective condition. Refunds are not provided for other reasons such as changes of mind, incorrect sizing, or preferences or delays by the courier partner. Products that are discounted will not be eligible for refunds unless received in a damaged or defective condition.

2- Damage or Defect Reporting
If you receive an item that is damaged or defective, please follow these steps:

  • Contact us within 15 days of receiving the item.
  • Provide your order number, a description of the issue, and any relevant photographs that clearly show the damage or defect.
  • Our team will review your request and guide you through the next steps.

 

  • 3- Refund Options
    Upon receiving the returned damaged or defective item or reviewing the provided photographs, we will assess the issue. Depending on the circumstances, we offer the following options:
  • Full Refund: If the item is confirmed to be damaged or defective, we will issue a full refund to the original payment method used for the purchase.
  • Replacement: If a replacement item is available, we may offer to send you a new item at no additional cost.

 

4- Timeframe for Refunds
Refunds will be processed within 14 business days after we receive the returned damaged or defective item or assess the provided photographs.

5- Exclusions
This refund policy applies only to cases of damage or defects. We do not provide refunds for any other reason, including but not limited to changes of mind, incorrect sizing, or personal preferences. Products that are discounted are not eligible for a refund.

6- Contact Us
If you have any questions about our refund policy or need assistance with a damaged or defective item, please contact our customer service team at info@craftvera.com